Terms of Service & Privacy Policy

Introduction

This Privacy Policy describes how Crossed Paths ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.crossedpaths.co.uk (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post updates to this page, revise the "Last updated" date, and take additional steps as required by law.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve our Services. The specific information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use your information to:

  • Communicate with you

  • Provide and maintain our Services

  • Comply with legal obligations

  • Enforce our terms of service

  • Protect the integrity of our platform and users

What Personal Information We Collect

Information You Provide Directly

This may include:

  • Contact details: Name, address, email, phone number

  • Order details: Billing/shipping information, payment confirmation

  • Account information: Username, password, security questions

  • Shopping activity: Items viewed, cart contents, wishlist items

  • Support communication: Details you include in messages to us

Some Services may require you to provide specific information. You can choose not to provide it, but this may limit your access to certain features.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain data about your interactions with the Site, including:

  • Device and browser information

  • IP address

  • Network connection details

  • Usage patterns and page interactions

This data is collected using cookies, web beacons, and similar technologies.

Information from Third Parties

We may receive information from:

  • Vendors and service providers (e.g., Shopify, payment processors)

  • Marketing and advertising platforms

  • Analytics providers

Information from third parties is treated according to this policy. We are not responsible for their policies or accuracy of data they provide.

How We Use Your Information

  • To Provide Services: Process orders, handle returns/exchanges, manage your account, deliver products.

  • Marketing & Advertising: Send offers, promotions, and targeted ads via email or other channels.

  • Security & Fraud Prevention: Detect and prevent fraudulent or illegal activity.

  • Customer Communication: Respond to inquiries, provide support, and maintain our relationship with you.

Cookies

We use cookies to:

  • Enhance user experience

  • Remember your preferences

  • Run analytics and improve our Services

Cookies may also be used by third-party partners (e.g., Shopify) for advertising and personalization. You can manage cookie settings in your browser, though this may affect site functionality.

To learn more, see Shopify’s Cookie Policy.

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With vendors and service providers (e.g., IT support, shipping, payments)

  • With business and marketing partners (e.g., Shopify, analytics and ad services)

  • When you consent or direct us to do so (e.g., shipping, social logins)

  • Within our corporate group to support operations

  • In connection with legal obligations or business transactions (e.g., mergers)

In the past 12 months, we have disclosed the following categories of personal information:

Categories Disclosed:

  • Identifiers (e.g., name, contact, account info)

  • Commercial information (e.g., order history, shopping data)

  • Internet activity (e.g., usage data)

Recipients:

  • Service providers

  • Business/marketing partners

  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other content publicly on our Services, it may be visible to others. We are not responsible for the privacy, accuracy, or use of such public content by third parties.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.

Children’s Data

Our Services are not directed to children. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with their data, please contact us at Ash@crossedpaths.co.uk for deletion.

Security and Retention

We implement reasonable security measures, but no method is entirely secure. Please avoid sharing sensitive data via unencrypted methods.

Returns & Refund Policy

Return Policy

You have 30 days from receiving your item to request a return. Items must be:

  • Unworn/unused

  • With tags

  • In original packaging

  • Accompanied by proof of purchase

To request a return, email us at Ash@crossedpaths.co.uk. Return items to:

25 Sturla Road, Chatham, BFP, ME4 5PA, United Kingdom

If accepted, we will provide a return label and instructions. Unapproved returns will not be accepted.

Note: International returns may take longer due to shipping delays.

Damages & Issues

Please inspect your order on arrival. Contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care items

  • Hazardous materials or flammable liquids/gases

  • Sale items or gift cards

If unsure, please contact us before returning.

Exchanges

To exchange, return the original item and place a new order once your return is accepted.

EU 3-Day Cooling-Off Period

If you're located in the EU, you may cancel or return your order within 3 days of delivery for any reason. Returned items must meet the same condition and packaging requirements noted above.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. Bank or credit card processing times may vary.

If more than 15 business days have passed since your return was approved, please contact us at Ash@crossedpaths.co.uk.